Daniel Savage

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hi, it says in the above table that a customers can be banned with Messaging & Sunshine with partner support. Is this explained or expanded upon anywhere?

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• Daniel Savage
• Erstellt 15. September 2022 00:26
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New UI Performance Issues

I'm a bit concerned to see others are experiencing the same issues as our account and have been unable to find a resolution. We're in the process of collecting all the screen recordings, HAR and pe...

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• Daniel Savage
• Erstellt 28. Juli 2022 21:32
• 1 Stimme

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

We've recently moved to Agent Workspace and have noticed a big impact to performance, with increased latency, hangtime and timeout errors. This seems to impact chat Agents in particular, so I am cu...

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• Daniel Savage
• Erstellt 27. Juli 2022 23:43
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Viewing customer context in a ticket

Do the "pages viewed" only show pages where the requester was logged in? Or if the customer logs in once they get to a form do the Agents see the pages viewed prior to logging in and submitting the...

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• Daniel Savage
• Erstellt 27. Juli 2022 21:58
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Unusual Spaces between Agent Text and Agent signature

Plus 1ing on this issue our as our account is being effected as well 

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• Daniel Savage
• Erstellt 7. Juli 2022 02:08
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

Awesome, thanks Ayush I will keep an eye out :) 

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• Daniel Savage
• Erstellt 6. Juli 2022 19:50
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging

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• Daniel Savage
• Erstellt 5. Juli 2022 20:34
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Capability to suppress the "Operating hours have started" Notification

In our use case we have about 20 Agents trained for live chat but we only schedule a handful at any one time. But this means that all 20 Agent see this pop up every time they open a new window, it ...

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• Daniel Savage
• Erstellt 22. Juni 2022 23:53
• 5 Stimmen

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Disabling users from self-solving tickets with linked articles

We've just moved to Agent workspace, and have disabled the Knowledge Capture App because it was causing issues now that Knowledge capture is part of the Context Panel. How to we enable/disable Rapi...

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• Daniel Savage
• Erstellt 21. Juni 2022 01:04
• 0 Stimmen