Austin Beck
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Austin Beck hat einen Kommentar hinterlassen
So.... H2 2021 has now become Q2 of 2022. I am starting to lose faith that a request from 3 years ago will actually be addressed. Fells like Zendesk just keeps kicking the bucket...
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Austin Beck hat einen Post erstellt
Ability to toggle availability of Zednesk talk while in multiple groups
Nicht geplantGood afternoon, I would like to request the ability to be active in multiple groups which are assigned different Zendesk Talk numbers but have the ability to take individuals out of a specific phon...
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Austin Beck hat einen Kommentar hinterlassen
Good morning, As we are now 2 months into H2 is there any additional insight that can be provided regarding a release date for this change?
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Austin Beck hat einen Kommentar hinterlassen
This is great news! Can you enlighten us as to when H2 is or when this functionality will be available? 2 years is a long time to wait and I am ready to leverage this data to drive our performance...
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Austin Beck hat einen Kommentar hinterlassen
Good morning! I am attempting to use triggers to to add verbiage to tickets regarding processes or regulations around certain request types. I feel as though there was once a comment/description o...
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Austin Beck hat einen Kommentar hinterlassen
Good afternoon, I see the request to have more insight into agents logged time for Total Time online, Time available, Away Time and a few other metrics have yet to be developed. Is this not a possi...
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Austin Beck hat einen Kommentar hinterlassen
Good afternoon, I attempted to use the Twilio article you provided and could not gain a clear understanding of how the outbound caller ID would be manipulated. I attempted to submit a request to Tw...
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Austin Beck hat einen Kommentar hinterlassen
I agree, With the increase in the financial cost to use Zendesk Talk this should be an option. There seems to be little action to create a better service experience for Zendesk consumers. Zendesk,...
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Austin Beck hat einen Post erstellt
Caller ID on outbound calls
BeantwortetZendesk Team, There appears to still not be a way to associate a caller ID with a Zendesk Talk number. This post was brought up 4 years ago and has had no traction it appears. Is this something ...