Christopher Kenrick

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-select Fields in Views

I am at a loss as to why this doesn't exist!

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• Christopher Kenrick
• Erstellt 29. März 2023 13:49
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Include a customer's email address when a ticket is shared

I find it frustrating that a user's details (phone number, email address etc) can't be shared when a ticket is shared. I am trying to migrate our Zendesk account into another Zendesk account and cl...

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• Christopher Kenrick
• Erstellt 26. Januar 2023 16:41
• 0 Stimmen

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Use Webhooks and triggers to add CCs to a ticket

Matthias, Many thanks for sharing this - this has been an absolute lifesaver for me and one of our biggest clients! Thanks,Chris

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• Christopher Kenrick
• Erstellt 30. August 2022 07:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

I absolutely +1 this!! We updated to this yesterday and that's a massive bug bear! Please introduce ASAP

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• Christopher Kenrick
• Erstellt 5. April 2022 11:32
• 0 Stimmen