Alex Thorwaldson

Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a particular view would correspond to the 'priority' set on that ticket. For example, a ticket marked as 'Urgent' might appear like so:

Our organization is very collaborative and would like a way to easily identify high-urgency tickets by opening up any view and seeing the tickets marked as such. I argued that the same thing can be accomplished by ensuring that we add the priority field to be visible in the views we use, but the people want colors I guess.

Is there any configuration or customization option I have missed that would make this functionality possible? Any information or articles I have missed in my search for a solution would be greatly appreciated!