Preethi Thutika

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

Hi All, Thank you for reaching out and sharing your feedback. We hear you and we do clearly understand the concern around accidental tickets merges and the consequences. We are committed to address...

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• Preethi Thutika
• Bearbeitet 18. März 2023 06:39
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1. Community
2. Feedback - Ticketing System (Support)
3. Improved search for deleted tickets

Hello All, We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these dis...

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• Preethi Thutika
• Erstellt 9. August 2022 17:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Do a search from within a View and keep that search limited to the tickets within that View

Hello All, We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these dis...

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• Preethi Thutika
• Erstellt 9. August 2022 17:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Dynamic Content Search Bar

Hello All, We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these dis...

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• Preethi Thutika
• Erstellt 9. August 2022 17:58
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Hello All, We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these dis...

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• Preethi Thutika
• Erstellt 9. August 2022 17:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

Hello All, We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these dis...

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• Preethi Thutika
• Erstellt 9. August 2022 17:55
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Improved search for deleted tickets

Thanks for the feedback, all.  We understand your use case and the need to search through inactive and deleted tickets. Significant work is being planned for 2022 and 2023 to extend the usefulness ...

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• Preethi Thutika
• Bearbeitet 9. August 2022 17:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Do a search from within a View and keep that search limited to the tickets within that View

Thanks for the feedback, all.  We understand your use case and a need for searching within a refined search results list. Significant work is being planned for 2022 and 2023 to extend the usefulnes...

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• Preethi Thutika
• Bearbeitet 9. August 2022 17:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Dynamic Content Search Bar

Thanks for the feedback, all.  We understand the need to be able to search through dynamic content given it is a widely popular and useful feature. Significant work is being planned for 2022 and 20...

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• Preethi Thutika
• Bearbeitet 9. August 2022 17:58
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Thanks for the feedback, all.  We understand the need for attachment searches and can empathize with the current limitations you may be facing due to the inability to search through attached docume...

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• Preethi Thutika
• Bearbeitet 9. August 2022 17:58
• 1 Stimme