Sarah Darmawan

Offizieller Kommentar

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Livechat help centre article links are too long and unprofessional

Hi Craig, Thanks for your feedback. Unfortunately, Chat doesn't support rich text formatting. However, we have plans to start providing rich content configuration types in Q4. There is another disc...

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• Sarah Darmawan
• Erstellt 14. September 2022 01:22
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Using a text link to have live chat pop out

Hey there, If you're using Web Widget (Classic), this article will come in handy. I would also encourage you to get started on a Chat Phase 4 migration to get access to the latest features like Mes...

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• Sarah Darmawan
• Erstellt 14. September 2022 01:09
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Message from Facebook Messenger not sychronizing

Hi there - This is the expected product behaviour. Unfortunately, there are no plans to change this. I'm curious as to why agents are responding to social messaging conversations on both Messenger ...

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• Sarah Darmawan
• Erstellt 26. Juli 2022 05:11
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat Conversions in Explore Reporting

Hi Amie -  Unfortunately, there are no plans to support conversions data on Explore. Conversions are also a limitation on the Agent Workspace. As a workaround, you may set up Google Analytics with ...

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• Sarah Darmawan
• Bearbeitet 26. Juli 2022 04:49
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat: continuity of user over sessions

Hi Nikki, Thanks for taking the time to provide this feedback. You could consider transitioning to our Messaging solution, where it fits your need for persistent conversations with the same set of ...

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• Sarah Darmawan
• Erstellt 30. Juni 2022 07:00
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat: apply tags to end user in Support (not only to one chat session)

Hi Nikki, The best way to achieve what you're looking for on Chat is to use authenticated visitors - this would allow you to identify your returning visitors and their past interactions. After whic...

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• Sarah Darmawan
• Erstellt 30. Juni 2022 06:55
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Auto caching in Chat - Offline forms to display in currently open chat windows if no agents available

Hello Krista -  Thank you for your feedback. Unfortunately, there isn't anything planned on our roadmap to address this for Chat. However, you may consider transitioning to Messaging to manage cust...

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• Sarah Darmawan
• Erstellt 16. Juni 2022 09:04
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Chat - A way to get the chat id without using a Chat Sidebar app

Hello Ron, Thank you for your feedback. Unfortunately, this isn't something that is currently supported and there are no plans in our roadmap to surface Chat Ids outside of the sidebar app. If you ...

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• Sarah Darmawan
• Erstellt 14. Juni 2022 07:25
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Automatic Switch from Messaging to Email Channels Post Chat

Hello, Thank you for your feedback. Defaulting to Messaging as the channel is the expected behaviour and there are no plans in our immediate roadmap to resolve this.  We understand this can be frus...

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• Sarah Darmawan
• Erstellt 14. Juni 2022 07:09
• -2 Stimmen

1. Chat
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Hi Kalle Windefalk - for customers whose accounts created prior to October 4, 2021 are hosted in Zendesk's infrastructure in EEA for which these limitations wholly apply. For accounts created after...

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• Sarah Darmawan
• Erstellt 8. März 2022 09:30
• 0 Stimmen