Sarah Darmawan

1. Chat
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Hi Kalle Windefalk - for customers whose accounts created prior to October 4, 2021 are hosted in Zendesk's infrastructure in EEA for which these limitations wholly apply. For accounts created after...

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• Sarah Darmawan
• Erstellt 8. März 2022 09:30
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Offizieller Kommentar

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Support zip and tar file types for attachments in chat / messaging

Hi Daniel, Unfortunately, there are no plans to support additional file types on Chat. It doesn't seem like Messaging would support the targeted file types.  One workaround would be to use Support ...

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• Sarah Darmawan
• Erstellt 2. März 2022 03:48
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Use chat completion and engagement assignment to filter chats

Hello Gene, These properties can be found in the Incremental API collection - it provides a full timeline of events happening within a Chat. You could select a timeframe to receive events and view ...

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• Sarah Darmawan
• Erstellt 2. März 2022 01:23
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. メッセージングの「履歴表示」機能をさらに活用する

フィードバックを共有していただきありがとうございます。 顧客は、認証されたときに過去の会話を追跡できます。これにより、さまざまなブラウザやデバイス間でチャットにアクセスしている場合でも、上にスクロールしたときに以前のインタラクションを表示できます。詳細については、をご覧ください。 永続的な会話のこの問題は、メッセージングに移動することでも解決できます. お役に立てれば！ -- Thanks ...

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• Sarah Darmawan
• Erstellt 22. Februar 2022 01:35
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Maintain translated chat transcripts in ticket from Google Translate

Hi William, Thanks for your feedback. We don't currently support saving translations on past chats. On Agent Workspace / Messaging however, you can use the translate feature to view past conversati...

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• Sarah Darmawan
• Erstellt 17. Februar 2022 09:07
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. メッセージングの「履歴表示」機能をさらに活用する

こんにちは-フィードバックを共有していただきありがとうございます。チャットのソースを追跡するために、訪問者のURL条件を持つタグを追加できます。ソースに基づいてチャットを表示するには、URLによって割り当てられたタグに基づいてチャット履歴で検索をフィルタリングできます。 お役に立てれば！ -- Hello - Thanks for sharing your feedback. To trac...

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• Sarah Darmawan
• Erstellt 17. Februar 2022 08:46
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Departments Section on the Live Chat does not appear for TW(Tawaian)-CN(Chinese Simplified)-TH(Thailand) language

Hi Ozge, Currently, the department names or IDs have to match; so if the enabled departments don't match the names, then the pre-chat form would not be able to show the option. One way to achieve l...

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• Sarah Darmawan
• Erstellt 27. Januar 2022 08:24
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Getting ticket ID from conversations API for ongoing chat

Hi Soren, Thanks for your suggestion. Our Conversations API is in maintenance mode and we don't have any plans to add new features to it. This issue could eventually be tackled in the SunCo Switchb...

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• Sarah Darmawan
• Erstellt 20. Januar 2022 05:42
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Internal Chat between Team Members on Chat Dashboard

Hi Jessica, Thanks for sharing your feedback. Agent-to-agent chats are not saved on the Chat dashboard today; unfortunately, we don't have any plans to make changes to work on this in the next year...

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• Sarah Darmawan
• Erstellt 20. Januar 2022 02:01
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ticket Subject Unchangable

Hi Ria,  Unfortunately, there's currently no out of the box solution to change the ticket title and there's nothing planned in our roadmap to change this. I would strongly encourage you to upvote p...

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• Sarah Darmawan
• Erstellt 9. Dezember 2021 10:13
• 0 Stimmen