Sarah Darmawan
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Neueste Aktivität von Sarah Darmawan-
Hi Nikki, Thanks for taking the time to provide this feedback. You could consider transitioning to our Messaging solution, where it fits your need for persistent conversations with the same set of ...
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Hi Nikki, The best way to achieve what you're looking for on Chat is to use authenticated visitors - this would allow you to identify your returning visitors and their past interactions. After whic...
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Hello Krista - Thank you for your feedback. Unfortunately, there isn't anything planned on our roadmap to address this for Chat. However, you may consider transitioning to Messaging to manage cust...
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Hello Ron, Thank you for your feedback. Unfortunately, this isn't something that is currently supported and there are no plans in our roadmap to surface Chat Ids outside of the sidebar app. If you ...
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Hello, Thank you for your feedback. Defaulting to Messaging as the channel is the expected behaviour and there are no plans in our immediate roadmap to resolve this. We understand this can be frus...
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Hi Kalle Windefalk - for customers whose accounts created prior to October 4, 2021 are hosted in Zendesk's infrastructure in EEA for which these limitations wholly apply. For accounts created after...
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Offizieller Kommentar Hi Daniel, Unfortunately, there are no plans to support additional file types on Chat. It doesn't seem like Messaging would support the targeted file types. One workaround would be to use Support ...
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Hello Gene, These properties can be found in the Incremental API collection - it provides a full timeline of events happening within a Chat. You could select a timeframe to receive events and view ...
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フィードバックを共有していただきありがとうございます。 顧客は、認証されたときに過去の会話を追跡できます。これにより、さまざまなブラウザやデバイス間でチャットにアクセスしている場合でも、上にスクロールしたときに以前のインタラクションを表示できます。詳細については、をご覧ください。 永続的な会話のこの問題は、メッセージングに移動することでも解決できます. お役に立てれば！ -- Thanks ...
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Hi William, Thanks for your feedback. We don't currently support saving translations on past chats. On Agent Workspace / Messaging however, you can use the translate feature to view past conversati...