Alina Wright

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Product feedback: access to suspended tickets

Hi everyone, thanks for the continued feedback on this. We're working on a new ticket access type to allow users to access suspended tickets in addition to their regular ticket access. This will be...

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• Alina Wright
• Erstellt 11. Mai 2023 23:04
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-Brand: Restricting Macros by Brand rather than Group

Hi everyone, thank you for your feedback around designating business rules like macros to a brand. The good news is that we've kicked off a project that will potentially help with this / solve for ...

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• Alina Wright
• Erstellt 5. Mai 2023 17:12
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing enhanced permissions for custom roles managing groups and organizations

Dan Cooper - Hi there! Travis Rider is correct. We've run into multiple issues with this release and have had to roll it back. The plan is to have it on all pods by tomorrow. We're doing some extra...

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• Alina Wright
• Erstellt 2. Mai 2023 16:09
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. The ability to hide Brand dropdown

Lorand Balint very timely feedback! We're currently exploring brand based permissions and would love to chat with you if you have time. Here's a calendly link to schedule a user interview if you're...

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• Alina Wright
• Erstellt 26. April 2023 21:13
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Hi all, following up with a calendly link to schedule user interviews around this brand based permissions space.If you're part of an enterprise (and up) plan and are an admin / have strong opinions...

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• Alina Wright
• Erstellt 24. April 2023 17:37
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. About private ticket groups and how they work

Tim G (cc Jupete Manitas), we are fixing this limitation by end of Q2 (so give us about 3 months!). Will post an announcement when it's ready to go and released. Thank you SO much for your feedback...

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• Alina Wright
• Erstellt 17. April 2023 16:06
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing enhanced permissions for custom roles managing groups and organizations

Comment: We need brand specific access included in roles. Some agents should only see certain brandsAnswer: Working on it :) Question: Qual a previsão para liberar?Answer: Todas las cuentas debería...

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• Alina Wright
• Erstellt 3. April 2023 21:33
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Ticket status for brand specific

Hey all, PM from roles and permissions here. We're currently doing some research around brand based permissions. If you're available and interested, please use this link to schedule 30 min with me ...

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• Alina Wright
• Erstellt 30. März 2023 17:09
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Admin Center
3. Suggestion: possibility to create Admins restricted to specific Brands

Hi José Antonio Viejo Rodríguez - thank you for submitting this feedback. Your request is aligned with something we are currently exploring for brand based access. While I don't have a timeline to ...

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• Alina Wright
• Erstellt 29. März 2023 18:25
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing enhanced permissions for custom roles managing groups and organizations

Michael ConaghanQuestion: ability to set the default group is wrapped up in edit groups I take it? :) Answer: Correct, once you give an agent a permission to 'Create, edit, delete groups' they'll a...

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• Alina Wright
• Erstellt 28. März 2023 18:57
• 1 Stimme