Alina Wright
Product Manager for Roles and Permissions
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Alina Wright hat einen Kommentar hinterlassen
This is the post to watch Nathan Purcellf - we'll update here when we have an announcement.
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Alina Wright hat einen Kommentar hinterlassen
Hi all, unfortunately no timeline updates for you at this time as we're juggling competing priorities around granular permissions. Definitely still something we'd like to tackle soon.
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Alina Wright hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Susana Fernández Guinea - thanks for taking the time to leave us some feedback around granular permissions. This is not currently slated for our roadmap but something we'd like to do in the futu...
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Alina Wright hat einen Kommentar hinterlassen
Hampus Nygren Question: Could we have a separate permission added for the suspended tickets? Answer: Eventually, yes! We're working on some other big ticket items like separating out ticket delete ...
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Alina Wright hat einen Kommentar hinterlassen
Dan Cooper Question: Will this be considered as an option for custom agent roles instead of being admin only? I feel like there are a lot of permissions that should actually be the responsibility...
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Alina Wright hat einen Kommentar hinterlassen
Dane K Comment: Still wish you would break all those permissions out a bit more granularly. None View (Read only) View, Add, Edit (Manage) View, Add, Edit, Delete (Full Admin) As example for Au...
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Alina Wright hat einen Kommentar hinterlassen
Walter, hear your concern around public/private one way group conversion. This was a product decision to protect the data (comments / threads / info) on a private group that is assumed to stay priv...
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Alina Wright hat einen Kommentar hinterlassen
Hi Walter, a group can only go one way (from public to private). I'll update our docs to make sure that is more clear in the API as well. Thanks for bringing it up.
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Alina Wright hat einen Kommentar hinterlassen
Hampus Nygren Question: Is it possible to limit access for people to set a group as private ? Answer: Not at this time, but this is valuable feedback. Moe Scenario: IF [✔️] Tickets within their g...
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Alina Wright hat einen Kommentar hinterlassen
Jason Adam Littrell - it's a limitation, "requested by end users in their organizations" ticket access is different from "within groups and private groups" ticket access. The organization ends up u...