Alex Zheng
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Neueste Aktivität von Alex Zheng-
Hey Saasten,It looks like you opened up a ticket about this issue, someone will respond to you there and continue to assist.
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Hey Steven,I think a simple way you could go about doing this is just looking at the difference between full resolution time and first resolution time, the one caveat is that the tickets must now b...
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Hey Steven,I'm having a little bit of difficulty understanding your question. Are these columns that you want to show in Explore? Are these custom fields that already exist in your account?
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Hey Sydney, I think you will need to specify the groups in order for Explore to gather the volume unless there is another way you are identifying these tickets.
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Hey David,Yes this is currently a limitation of Explore as the actual timestamp of the breach is not something that is stored in Explore. I would recommend writing feedback on our product forums he...
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Hey Jan, You are correct that it will not filter for both values at the same time, I believe this is currently a limitation with the Explore functions and that we can only find this time spent for ...
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Hey Sydney, You could do something like the formula above from Chris in order to find these tickets. IF ([Changes - Field name] = "group_id"AND [Changes - Previous value]= "360009977354"AND [Change...
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Hey Ryen, If the agent does not send a single message while the end user was there then no handle time is considered. If the agent sends a message and then 10 minutes go by without any messages the...
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Hey Vivekanand,That is probably the best attribute you can use at the moment. Keep in mind that if you have multiple agents on a ticket or if the assignee is later changed that it could potentially...
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Hey Sheena,What is the error message you are seeing? Can you share a screenshot?