Marc Binns

This worked perfectly, thanks @...

I've been searching around the admin areas and now the forums, but haven't found a way to sort based on TWO criteria. For example, Priority, THEN, Request date.

We get a fairly high volume of requests and we use the priority field to alert team members to requests that should "jump the queue". Aside from priority, requests are processed based on age. The problem now is that agents have to always jump to the end of the view each time they visit it, in order to see if there are any new High priority requests they should pick up before others.