Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Amit Chinchane
Beigetreten 13. Mai 2021
·
Letzte Aktivität 27. Feb. 2025
Folge ich
0
Follower
0
Gesamtaktivitäten
44
Stimmen
4
Abonnements
21
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Amit Chinchane
Amit Chinchane hat einen Kommentar hinterlassen
how can we retrieve the original Email TO & CC values using API?
Kommentar anzeigen · Gepostet 27. Feb. 2025 · Amit Chinchane
0
Follower
1
Stimme
0
Kommentare
Amit Chinchane hat einen Kommentar hinterlassen
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
Kommentar anzeigen · Gepostet 27. Feb. 2025 · Amit Chinchane
0
Follower
0
Stimmen
0
Kommentare
Amit Chinchane hat einen Kommentar hinterlassen
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
Kommentar anzeigen · Gepostet 27. Feb. 2025 · Amit Chinchane
0
Follower
0
Stimmen
0
Kommentare
Amit Chinchane hat einen Post erstellt
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
Gepostet 26. Feb. 2025 · Amit Chinchane
1
Follower
1
Stimme
2
Kommentare
Amit Chinchane hat einen Kommentar hinterlassen
how can we detect via API that zendesk has done a swap of the “non support mailID from To field to CC field” the audit log also does not show the original email TO & CC, how can the original Email properties be pulled out via API/custom app?
Kommentar anzeigen · Gepostet 26. Feb. 2025 · Amit Chinchane
0
Follower
0
Stimmen
0
Kommentare
Amit Chinchane hat einen Post erstellt
Hi All,
Is it possible to hide the a specfic value from the dropdown list on the form (help center) using javascript.
Currently I tried and even though the value is not showing up element (developer console), but I can still see the value on front end form.
this is my current code:
if(HelpCenter.user.role == 'anonymous' || HelpCenter.user.role =='end-user' || HelpCenter.user.role =='manager')
{
$('#request_issue_type_select option[value="13504813503517"]').remove();
}
Gepostet 14. Nov. 2023 · Amit Chinchane
1
Follower
3
Stimmen
1
Kommentar
Amit Chinchane hat einen Kommentar hinterlassen
Is it possible to have And operator used in the Search API call for tickets?
I am looking for something like
Kommentar anzeigen · Gepostet 25. März 2023 · Amit Chinchane
0
Follower
0
Stimmen
0
Kommentare
Amit Chinchane hat einen Kommentar hinterlassen
Hi All,
I am trying to create a webhook with bearertoken, but it is not working, The same wehbook with basic authentication is working properly, but if i switch to bearer token, then it gives 401 error
{
"error": "invalid_token",
"error_description": "The access token provided is expired, revoked, malformed or invalid for other reasons."
}
I tried adding the token in all the possible format:
- aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/token:aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
what am i doing wrong
Kommentar anzeigen · Gepostet 21. März 2023 · Amit Chinchane
0
Follower
0
Stimmen
0
Kommentare
Amit Chinchane hat einen Post erstellt
Is it possible to search for a webhook by filtering by name?
I tried "https://{subdomain}.zendesk.com/api/v2/webhooks"
but sure how the filter
filter[name_contains] |
can be used here
Gepostet 02. Jan. 2023 · Amit Chinchane
0
Follower
3
Stimmen
1
Kommentar
Amit Chinchane hat einen Kommentar hinterlassen
Hi Cheryl Lane:
Thanks alot, I followed ur suggestion and it worked . :)
Kommentar anzeigen · Gepostet 30. Dez. 2022 · Amit Chinchane
0
Follower
0
Stimmen
0
Kommentare