Emily McDaniel
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Emily McDaniel hat einen Kommentar hinterlassen
Ah ha okay! Thanks for the reply.
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Emily McDaniel hat einen Post erstellt
Moderate Community
AbgeschlossenWe are looking into launching the community portion of Help Center to our client base. I am trying to figure where our agents can go to manage new content including questions, tips and ideas. Is th...
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Emily McDaniel hat einen Kommentar hinterlassen
Hi Erin, We currently use the On-hold status for tickets that have been sent to Product Management (feature request) or Engineering (bug). When clients look at their list of tickets we want them ...
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Emily McDaniel hat einen Post erstellt
Ability to show On-hold Status on Customer Portal
GeplantWhen our customers view their list of tickets on the portal they are unable to determine which tickets are open vs on-hold as both open and on-hold show as open. We need the ability to show the On-...
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Emily McDaniel hat einen Kommentar hinterlassen
I have a few duplicate organizations in our system right now and would love to be able to easily merge the two together so that I have all of the ticket history and contacts tied to the right org.