Matthew Erickson

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

In the Overview it say you can "create a list of related articles based on labels." No where in this article explains how to do that. How can this be done?

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• Matthew Erickson
• Erstellt 1. September 2021 21:21
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add a "Labels" column to the Articles List

Zendesk needs a way to track meta data for Guide articles with the ability to filter based on multiple Label selections. For instance if I want to see all my articles the Labels X & Y or any other ...

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• Matthew Erickson
• Erstellt 1. September 2021 20:44
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

I was looking for a way to export a list of article titles with the associated Labels applied to each. We are trying to look for themes in our articles and how each performs, helpfulness wise.

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• Matthew Erickson
• Erstellt 29. Juli 2021 19:31
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reusing content with content blocks

Does the article need to be published to 'Everyone' in order to be able to enable content blocks? I'm trying to test something in a content block but it's not giving me the option. I only see the o...

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• Matthew Erickson
• Erstellt 8. April 2021 18:29
• 0 Stimmen