Joanna Woroniecka

1. Community
2. Feedback - Ticketing System (Support)
3. Add trigger condition for follower added

Hi! We're struggling with the same issue. We're quite often adding followers and would love them to be notified of this fact asap. Trigger or automation allowing to do that would be great.  

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• Joanna Woroniecka
• Erstellt 24. November 2022 08:08
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace - rich text not supported/problems with text formatting + general feedback

Hi Amisha! Thanks a lot for your reply. Re. 1 This problem was already solved. Re. 2 Thank you very much for this hint! Re. 3 I am afraid that now it’s even worse as email recipients are now not vi...

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• Joanna Woroniecka
• Erstellt 11. April 2022 11:35
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

Hi Zendesk team, Any news on separating the type of side conversation between: Email  Slack / other instant messaging apps? It was already reported some time ago by Nemo some time ago in this p...

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• Joanna Woroniecka
• Erstellt 1. April 2022 14:33
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage

Hi, Are there any updates on this matter? It seems that current Zendesk reporting is counting all the links inserted to the ticket (so not only links to FAQ articles inserted either via Knowledge C...

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• Joanna Woroniecka
• Erstellt 13. Juli 2021 10:23
• 1 Stimme