Joanna Woroniecka

1. Community
2. Feedback - Ticketing System (Support)

Hi, In the old Agent Workspace we were able to quickly check the recipients of the emails. It used to be visible in the ticket thread and it was extremely useful. In the new Agent Workspace you nee...

• Joanna Woroniecka
• Erstellt 11. März 2022 13:38
• 5 Follower
• 3 Kommentare
• 6 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi, Quite often we need to change the requester of the ticket. Usually it happens when for example our Sales Team submits the ticket on behalf of the customer. In such cases we change the requester...

• Joanna Woroniecka
• Erstellt 11. März 2022 13:34
• 3 Follower
• 0 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi, Our Support Engineers very often need to paste some code snippets as a part of reply to our customers. In the new Agent Workspace we're having issues with formatting in the code blocks. For exa...

• Joanna Woroniecka
• Erstellt 11. März 2022 13:29
• 3 Follower
• 1 Kommentar
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi, We are using new agent workspace since a few weeks. In general we like it, the most problematic for us is not supported rich text/problems with formatting email messages from customers. Quite o...

• Joanna Woroniecka
• Erstellt 23. November 2021 11:58
• 5 Follower
• 4 Kommentare
• 8 Stimmen