Nicky Clark

1. Guide
2. ...
3. Guide basics
4. About help center end user search

Is there a way to disable or reduce fuzzy search? We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible ...

• Kommentar anzeigen
• Nicky Clark
• Erstellt 4. Oktober 2022 02:50
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Tag phishing_risk_zendesk on tickets, no rules for this

+1. This is marking invitations sent to us by clients from our own software as a phishing risk, not to mention emails from trusted clients. We use tags for visibility of important information, and ...

• Kommentar anzeigen
• Nicky Clark
• Bearbeitet 6. Juli 2022 02:35
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. CCs and followers – Tickets replied to by a CC get no SLA

I'd like to add our use case to this thread.  We have all of the same issues as the above users, but for us it's also crucial that we do not turn on the "Make email comments from CCed end users pub...

• Kommentar anzeigen
• Nicky Clark
• Bearbeitet 20. Juli 2022 22:09
• 0 Stimmen

1. Community
2. Feedback - Community Forums (Gather)
3. Feature Request: Add the ability to lock a topic from being used to create posts

This would be a great feature for us. We know that by opening up a public community forum, people will naturally look at it as a good place to submit product feedback and feature requests.  However...

• Kommentar anzeigen
• Nicky Clark
• Erstellt 25. Mai 2022 23:55
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands

We have 4 brands and use Andrew’s code to show the correct logo for general ticket emails where the footer equals “This email is a service from  [BRAND]“. It works perfectly, but for the Guide/Comm...

• Kommentar anzeigen
• Nicky Clark
• Erstellt 13. Januar 2022 23:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CCs and followers – Tickets replied to by a CC get no SLA

We have this issue even when the CC'd user is included in the ticket CCs and their comment comes in as a valid public reply.  Only responses from the original requester are accounted for in SLAs an...

• Kommentar anzeigen
• Nicky Clark
• Erstellt 13. September 2021 03:47
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Creating views to manage ticket workflow

We have a very similar requirement to the comments from Elvis from 4 years ago. The 'Latest Update' sorting is not useful for us, as it means any agent touches (adding internal notes, updating tick...

• Kommentar anzeigen
• Nicky Clark
• Erstellt 10. Februar 2021 22:06
• 0 Stimmen