Benedict Appleby

We are being switched next week. In our last trial of Workspace, we no longer got alerts on our phone when a customer started a chat. 

Has this been fixed? We make lot of sales via this method and we'll have to switch to another chat app if this does not work.

+1 here too - being able to send different messages after different time periods has made us so much revenue in the past which will now go to zero. 

Also, we can't see if the end-user is still online or not, which means we waste so much time. The green circle in the tab is not live. 

I have spent 20 minutes trying to find ANYWHERE in Zendesk where I can launch a support ticket.

Zendesk is suddenly not pulling any mail from Gsuite at all. Have tested personal accounts and everything sits in Gsuite, not pulling into Zendesk. We have made no change to DNS or triggers in months. Can not see any issues with Zendesk status for our pod.

Urgently need some assistance please.