Andrea Beck

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yeah, it is under "planned" - don't get your hopes up: a previous post: Andrew Dahl December 10, 2013 Comment actions Thanks for all the great feedback on being able to post the same a...

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• Andrea Beck
• Erstellt 9. August 2022 16:39
• 1 Stimme

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Zendesk Support certainly seems like an afterthought on so many levels at this point.  The options provided in this article certainly don't help. Did anyone mention that the {{satisfaction.rating_u...

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• Andrea Beck
• Erstellt 12. Januar 2022 09:43
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Same here, from how I understand this new feature, while possibly valuable (though available only to Enterprise users), it does not seem to be the answer/solution to this 3000 day old thread. One s...

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• Andrea Beck
• Erstellt 14. Oktober 2020 03:07
• 1 Stimme

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2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Nicole,  I know you are 'only' the messenger and in a really awkward position, as I am sure you can relate to our sentiments but have to distribute only the information you got. I have that prob...

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• Andrea Beck
• Erstellt 29. Januar 2020 04:50
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Quite disappointing that a feature, requested for 7+ years would only be offered to enterprise users. especially considering that, particularly, smaller companies, who may not have the correspondin...

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• Andrea Beck
• Erstellt 30. Juli 2019 10:28
• 7 Stimmen