Sean O'Hara

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1   As our agents or managers change accounts/roles, removing/adding them from CC is critical.   Our zendesk is now unwieldy and not working for us

• Kommentar anzeigen
• Sean O'Hara
• Erstellt 20. Januar 2014 22:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Yeah this is pretty critical as enterprise level customers want to be have their team auto-cc'd so that they can be alerted when new requests are filed by any member.

• Kommentar anzeigen
• Sean O'Hara
• Erstellt 2. Dezember 2013 16:31
• 0 Stimmen