Lee

1. Community
2. Feedback - Voice (Talk)
3. Online for certain groups only

I agree on this as some of our call groups we would like to prioritize.  making availability for certain groups only or prioritizing groups would help.   

• Kommentar anzeigen
• Lee
• Erstellt 8. Dezember 2021 14:16
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Reporting on both Chat and Talk to see how long people are on specific statuses (online, away, wrap-up time) is needed asap. Working from home team managers are having such a problem measuring empl...

• Kommentar anzeigen
• Lee
• Erstellt 8. Dezember 2021 14:12
• 0 Stimmen