Bruce Whittaker

Question regarding CCs and Users.

We have a closed system, where all of our users are registered. If a registered user sends us an email with a CC to a person who is not registered, does the CC automatically become a user in our zendesk?

We disabled CC's to prevent this from happening, in our current application. If this is still the way cc's are handled then we won't be able to migrate to the new application.

I should say we have not been switched yet, it isn't really up to me. My understanding is that it is a bit of a rolling deployment, it just hasn't reached me yet.

I have to agree with the consensus here. We have not switched to Agent workspace at this point, and this would be a big roadblock for us. 

I don't even need to have the ability to sort.... just change back to have the latest comment at the top. It is more important to have better workflow for my team than for me to review older tickets on occasion.