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Janaya Cassidy

Beigetreten 13. Mai 2021

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Letzte Aktivität 16. Okt. 2021

Folge ich

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KommentarPerforming calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

Kommentar anzeigen · Gepostet 03. Aug. 2021 · Janaya Cassidy

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KommentarPerforming calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

Kommentar anzeigen · Gepostet 28. Juli 2021 · Janaya Cassidy

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KommentarPerforming calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

Kommentar anzeigen · Gepostet 23. Juli 2021 · Janaya Cassidy

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KommentarHow to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

Kommentar anzeigen · Gepostet 19. Mai 2021 · Janaya Cassidy

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KommentarGeneral questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

Kommentar anzeigen · Gepostet 05. Feb. 2021 · Janaya Cassidy

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