Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Mike Bielby
Beigetreten 13. Mai 2021
·
Letzte Aktivität 16. Okt. 2021
Folge ich
0
Follower
0
Gesamtaktivitäten
3
Stimmen
0
Abonnement
1
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Mike Bielby
Mike Bielby hat einen Kommentar hinterlassen
Sure, and thanks for the reply. It's true the agent can set the ticket that is now being looked at by R&D, but when we review the defects weekly we want to see only "Open" and > 7 days old with no updates that are not "on-hold". It seems tickets with "on-hold" status are treated as "Open" and so we get the "Open" and "on-hold" defects. We don't want to see the "on-hold" ones. We are going to try something on Thursday and I'll update the community then. Thanks for the reply.
Kommentar anzeigen · Gepostet 20. Apr. 2021 · Mike Bielby
0
Follower
0
Stimmen
0
Kommentare
Mike Bielby hat einen Kommentar hinterlassen
Wow! this little feature has been in play for 7 years now and I'm not sure it's resolved. It seems there is a standard use case that everyone that has a development group wants, but you taking 7 years to understand it/develop it/issue the feature. As an agent I want to set an open ticket to "on-hold" status so that the end customer understand that the ticket is either in the Development team as a bug or a pending feature request (in other words, it's not needing any further input from the customer). We'd like this feature as we run a report of all open issues > 7 days with no input from agent. At the moment that includes all the usual suspects that are in R&D or are with Offer management as feature requests to be assessed. 'urry up with this one please. BTW it's a great product and you should be very proud. Still... we need this!
Kommentar anzeigen · Gepostet 19. Apr. 2021 · Mike Bielby
0
Follower
0
Stimmen
0
Kommentare