Quinn Fox

In regards to Mike Nicholls comment,
I had personally experienced this as well and had found that these were drafts of unfinished tickets that had been further closed (they were no longer needed). I further tried closing and creating new tickets until I had further cycled to a blank one, which had worked, although I figured this had not been a resolution. I had further cleared the cache and the cookies, and this had seemed to rectify the issue, starting myself off with fresh tickets. I had not seen anywhere to view my drafts, and normally when closing tickets it states that changes shall be lost.

Hey there!

I am trying to make an edit of one of the current macros as a piece of the macro is a process that is further out of date, and we have to manually go through and update the listed value with the new one when creating each additional ticket. I have tried going through and further cloning the macro but had received an error message, as well; I have also tried to create the macro from scratch, using the "Get Started" tab. My "Available For" section drop down is not providing any results, and further when saving the macro, I receive "Macro could not be created"

Could you please provide assistance with this?