Wilson Morales

The fields that say "created" or "Last activity" there should be specific dates there instead of the generalized 2 weeks or 1 month and so on. Clients that want to look through tickets sometimes would care to see more specific information instead.  There also should be a more robust filtering for ticket searches within that area and a export feature to excel and or PDF. See attached images for examples.

 

 

Fantastic I have filled out the form and ready and willing to speak to you when you have time.   This is really important to my clients and I.

Definitely need this. clients have been asking for a custom field that i'd like displayed in a new column and ability to sort by all those tickets. 

+1 on this.

I would suggest a revisit of being able to re-open closed tickets. If my team is taking 1000 to 1500 tickets a month and I have to review them and have to make changes in tags or even wording on some items specifically possibly having information that we are not supposed to have in there this function is needed. I see that this has been asked for several years and still not implemented.  Please take into consideration this voice of the customer.