Nathan Cassella
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Neueste Aktivität von Nathan Cassella-
Here's another feature that only half works in Zendesk. This entire company relies on the community to create the workarounds for simple features that should exist from the initial release.
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Is there an update on this? Getting the requestor to input information into the system before getting to an agent would be a godsend and save my team a whole lot of time.
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The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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This is basic functionality. There's no reason this should be pushed back.
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CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...