Ken Taylor

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Yes, creating a half-dozen more views to keep track of, on top of the dozen or so we already have, would *work* in a technically-functional but inefficient way.  But why should we have to drag ours...

• Kommentar anzeigen
• Ken Taylor
• Erstellt 21. April 2023 20:29
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

It's not as clear cut as that - we have staff at many different levels of knowledge.  There are indeed classes of tickets that can and should be escalated, but it takes awhile even to reach the poi...

• Kommentar anzeigen
• Ken Taylor
• Erstellt 21. April 2023 18:29
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Here is a use case for pagination. Our company has a rather complex product and an extremely wide range of users, from newbies to power-user veterans.  Email is our primary support mode, all of whi...

• Kommentar anzeigen
• Ken Taylor
• Erstellt 21. April 2023 15:03
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Salvador Vazquez stated: "We want to make sure our product scales and performs consistently for all customers, and some of the improvements we have made in order to improve performance and reliabil...

• Kommentar anzeigen
• Ken Taylor
• Bearbeitet 13. April 2023 18:27
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. ZD view- Display number of pages

Yes, this is absolutely mad.  I hate to be excessively harsh, but I really feel like we'd be better off if you just sacked all the ZD devs.  For at least the last year, every single change made has...

• Kommentar anzeigen
• Ken Taylor
• Erstellt 29. März 2023 20:16
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@Bruce you say you have not switched to Agent workspace, how did you accomplish that?  ZD has force-switched us twice now, and I didn't know there was a way to stay in the old workspace?

• Kommentar anzeigen
• Ken Taylor
• Erstellt 30. August 2022 19:39
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Oh geez, didn't even notice the "tabs are now showing the requester instead of the subject" change.  Who came up with that gem?  The vast majority of the time that multiple tickets are open at once...

• Kommentar anzeigen
• Ken Taylor
• Erstellt 10. August 2022 23:52
• 4 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Split an unrelated request into a new ticket

Yes, we have the same issue.  We'd also need the ability to split several ticket comments into separate requests.

• Kommentar anzeigen
• Ken Taylor
• Erstellt 24. Februar 2022 19:10
• 1 Stimme