Ken Taylor

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@Bruce you say you have not switched to Agent workspace, how did you accomplish that?  ZD has force-switched us twice now, and I didn't know there was a way to stay in the old workspace?

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• Ken Taylor
• Erstellt 30. August 2022 19:39
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Oh geez, didn't even notice the "tabs are now showing the requester instead of the subject" change.  Who came up with that gem?  The vast majority of the time that multiple tickets are open at once...

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• Ken Taylor
• Erstellt 10. August 2022 23:52
• 4 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Split an unrelated request into a new ticket

Yes, we have the same issue.  We'd also need the ability to split several ticket comments into separate requests.

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• Ken Taylor
• Erstellt 24. Februar 2022 19:10
• 1 Stimme