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Dr Chris Horne  CEng FIET's Avatar

Dr Chris Horne CEng FIET

Beigetreten 16. Mai 2021

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Letzte Aktivität 22. Juni 2022

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Neueste Aktivität von Dr Chris Horne CEng FIET

Dr Chris Horne CEng FIET hat einen Kommentar hinterlassen

Community-Kommentar Q&A - AI and automation

Apologies for posting this here, but I'm struggling to find the right place.
In the Web Widget the customer can type free text and then the AI tries to present some relevant articles

In the Bot, everything seems to much more rigidly defined - so no option for the customer to enter free text at any point, or for the AI to help present suitable answers.

Also - when I transfer to an agent what I really want to do is present one of the forms I've developed for the support pages and use these in the ticket - or at least have the option to enter some free text and perhaps upload some photos.  

To be honest the bot is disappointing.
However, when I use the bot on this community page it behaves much more like I want it to

Kommentar anzeigen · Gepostet 01. Apr. 2022 · Dr Chris Horne CEng FIET

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KommentarSetting up Talk

Hi - I'm trying to add a new number to our Talk package, but can't find the Lines tab on the Talk - Admin page.

Kommentar anzeigen · Gepostet 29. Apr. 2021 · Dr Chris Horne CEng FIET

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