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Nate Perdomo's Avatar

Nate Perdomo

Beigetreten 16. Mai 2021

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Letzte Aktivität 16. Jan. 2024

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KommentarTicket automation and collaboration

Was there an update over the weekend that unintentionally affected macro support in Firefox? Selecting a macro from the "Apply macro" list at the bottom of the ticket page now works about 5% of the time (or less). I've restarted my browser, closed all other programs, restarted my computer, disabled all browser extensions, and tested in a private Firefox browser window, but they no longer reliably work. 

Switching to Chrome saw the issue resolved immediately. The last Firefox update I installed was on January 11, and I made extensive use of Zendesk macros on both 1/11 and 1/12 with no issues, so I don't believe a Firefox change is responsible.

Curious if this is a known issue and if your team is working on a resolution. If you can think of any troubleshooting steps that I may have missed above, I'm happy to try them out. Using Chrome/Chromium isn't a viable long-term solution for me, so any info you have is much appreciated.

Thanks for your help!

Kommentar anzeigen · Gepostet 16. Jan. 2024 · Nate Perdomo

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KommentarAdditional ticket channels

Is there a shortcut key combination that can switch between ticket tabs? I love the feature, but it's limiting to be stuck using the mouse to select the small tabs above the work area. Google Chrome, Safari, Firefox, and other browsers have a similar tab functionality, and most of them allow switching between tabs with the CTRL + TAB or CTLR(CMD) + NUMBER key combinations. Do we have this ability in Zendesk?

Kommentar anzeigen · Gepostet 08. Juni 2023 · Nate Perdomo

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KommentarLive chat agent guide

I'm having some difficulty updating preferences. When I go to the dashboard as indicated in the first step of this article, I see no options for settings, sounds, or notifications. I'd really appreciate some help updating my chat and email sounds and view!

Kommentar anzeigen · Gepostet 17. März 2021 · Nate Perdomo

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