Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Moss
Beigetreten 16. Mai 2021
·
Letzte Aktivität 07. Nov. 2024
Folge ich
0
Follower
0
Gesamtaktivitäten
51
Stimmen
23
Abonnements
14
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Moss
Moss hat einen Kommentar hinterlassen
I'm curious about the logic behind placing the lowest score at the top of the list and the highest at the bottom. Is there any plan to let us reverse the order so that the highest scores are at the top?
Kommentar anzeigen · Gepostet 07. Nov. 2024 · Moss
0
Follower
2
Stimmen
0
Kommentare
Moss hat einen Kommentar hinterlassen
I wish this allowed us to offer multiple questions containing the rating scale to our customers. As it stands, even with this change, the survey is very narrow in focus.
Kommentar anzeigen · Gepostet 01. Okt. 2024 · Moss
0
Follower
1
Stimme
0
Kommentare
Moss hat einen Kommentar hinterlassen
Are there any plans to add a “business hours condition” to these? It's a major oversight not to have that included within the trigger options already. As it stands, the options to build these triggers are very barebones and disappointing.
Kommentar anzeigen · Gepostet 23. Aug. 2024 · Moss
0
Follower
2
Stimmen
0
Kommentare
Moss hat einen Kommentar hinterlassen
Is there any plan to update this system? We previously never used the Chat feature and only began to offer a chat-like support feature with Zendesk messaging. Managing schedules and hours in multiple locations is cumbersome and can lead to issues when making changes if a channel is forgotten.
Kommentar anzeigen · Gepostet 02. Mai 2024 · Moss
0
Follower
0
Stimmen
0
Kommentare
Moss hat einen Kommentar hinterlassen
As admins, how do we manage this? I cannot locate anything within the Admin Center where this can be managed.
Kommentar anzeigen · Gepostet 30. Apr. 2024 · Moss
0
Follower
1
Stimme
0
Kommentare
Moss hat einen Kommentar hinterlassen
I'm jumping in with everyone else here recently to say that it would be beneficial for all to add the captcha option back onto the web forum. We get spam tickets from Chinese email addresses daily. They use different email addresses each time, and the email subject and bodies are all similar but different enough that creating triggers is difficult. Additionally, we do have users who are from China, so simply blacklisting the domain is out of the question. Simply implementing the ability to have a captcha on the web forum would solve all of these issues.
Kommentar anzeigen · Gepostet 19. Apr. 2024 · Moss
0
Follower
0
Stimmen
0
Kommentare
Moss hat einen Kommentar hinterlassen
+1 for adding in a round robin and a ticket maximum per day feature to this.
Kommentar anzeigen · Gepostet 12. Feb. 2024 · Moss
0
Follower
1
Stimme
0
Kommentare
Moss hat einen Kommentar hinterlassen
Is there any way to reorder the list? We'd like the statuses that our agents will likely use the most higher up on the list.
Kommentar anzeigen · Gepostet 24. Jan. 2024 · Moss
0
Follower
3
Stimmen
0
Kommentare
Moss hat einen Kommentar hinterlassen
Hi there,
Are there any plans to add an additional button that is similar to the carousel but only presents a singular option? Within our flow, there are options where we'd prefer the users submit a ticket to our support team instead of resolving a case through chat.
Currently, the only ability to provide the user with a clickable button to take them to the ticket submission form is using the carousel. However, since it requires two options that isn't a viable option for us. The ability to make a single clickable button would be very beneficial to us.
Thanks!
Kommentar anzeigen · Gepostet 07. Apr. 2023 · Moss
0
Follower
0
Stimmen
0
Kommentare
Moss hat einen Kommentar hinterlassen
Jen C did you have any luck with getting tickets to not assign to agents? We'd love to use the agent status for our team but don't want to automatically assign tickets to agents.
Kommentar anzeigen · Gepostet 11. Jan. 2023 · Moss
0
Follower
2
Stimmen
0
Kommentare