Gui

Hi,

Happy New Year everyone!

This is a feature my team is also eagerly interested and the same applies to our customers. I can see this helping prevent ticket creation more versus how it is currently implemented.

I would also add that having this available as part of the "Web Widget" will make this feature even more useful.

Can the Zendesk Team please comment on what are the plans to have this implemented and when we expect it to be GAed? 

Thanks

I ran into this issue on a few occasions when:

1. creating Automation to send customized survey emails with additional liquid logic.

2. creating Triggers to automate communication to internal teams on actions expected outside of the Support organization.

3. multiple triggers consolidated into one Trigger. This required some complex liquid logic and was mostly due to Zendesk not having a robust Trigger logic with indentation, able to add public/private comments to tickets, ...

The workaround always comes with the cost of renaming variables, removing comments, and reducing email content which hurts code readability, and limits adding valuable context.

It would be great to have this limit lifted for Triggers and Automation. 

Hi all,

How can I set a schedule for a particular ticket via webhook? 

I couldn't find any reference on the following links:

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#json-format

https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/#json-format

My use case is to use 1 webhook with some logic instead of having to do using multiple Triggers.

Regards,

Gui

Zendesk PM Team,

Can you please share a roadmap/timeframe when this feature is planned to be implemented?

Also, other than the input/comments already shared on this thread, how can the Zendesk community help influence this feature to be prioritized higher?

Thanks!