Paul

https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses

 

When I try to follow this thread I am told that I am not authorised are you able to share @AllenHancock ?

We really need this feature as we invoice out of zendesk and may of these debts are due to the email not even being received.  We currently have the read receipt app that helps see some read messages but it would be good to know from the outset.