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Marko Lukač's Avatar

Marko Lukač

Beigetreten 10. Aug. 2022

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Letzte Aktivität 16. Okt. 2023

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KommentarTicket basics

As someone who also does B2B support, I also agree that the new ordering of messages in tickets in the new agent workspace (oldest on top) is slowing down our productivity. Most of the other features are actually nice, but this one is a problem, and might make us look for a different ticketing system.

Kommentar anzeigen · Gepostet 10. Aug. 2022 · Marko Lukač

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Community-Kommentar Feedback - Ticketing system (Support)

Hello,

My organization also uses Zendesk for B2B support and the only channel we use is email. We would also appreciate to have the option for a more "email-like" flow of communication in a ticket, which is oldest messages on the bottom, newest at the top, with the composer at the top.

This is a very natural UI setup for anyone that primarily relies on emails, and the new agent workspace layout is not great for us, and might make us look for other ticketing system options.

Some of the other features of agent workspace are great, but this one really makes our jobs more difficult.

Kommentar anzeigen · Gepostet 10. Aug. 2022 · Marko Lukač

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