Lightricks Ltd.
Customer Experience Operations Lead at Lightricks.
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Neueste Aktivität von Lightricks Ltd.-
Lightricks Ltd. hat einen Kommentar hinterlassen
Hi, I haven't tried this myself but it seems that the following conditions should work for your use case: Meet ALL of the following conditionsTicket | Is | Updated Status | Changed to | Solved Cu...
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Lightricks Ltd. hat einen Post erstellt
Multi-select in search blocks page navigation
Description: When we use the search bar and select multiple tickets, a section pops up at the bottom that allows us to take action on those tickets. The problem is that section floats, resulting ...
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Lightricks Ltd. hat einen Kommentar hinterlassen
Hey Matt, When making any changes to a ticket, your changes are saved when you submit them. That said, there are 2 different menus to choose what happens when you submit the ticket: 1. You can Sta...
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Lightricks Ltd. hat einen Kommentar hinterlassen
Adding to what Ahmed Zaid wrote, if you are looking to make a change to a small number of agents' personal views and are ok with 'impersonating' them, you can also assume their profile and making c...
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Lightricks Ltd. hat einen Kommentar hinterlassen
+1 to this We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well.
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Lightricks Ltd. hat einen Kommentar hinterlassen
Hi Ann McKinney, You can remove those agents from Talk and Chat which will remove those icons for those agents. Head to the Admin Center > People > Team > Team Members > select the agent > uncheck...
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Lightricks Ltd. hat einen Kommentar hinterlassen
Hery Aaron O'Connor, If you do not have omnichannel, the following recipe has worked us when tackling the same issue: User field: Create a Dropdown User Field called 'Active Tickets'. The dropdo...
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Lightricks Ltd. hat einen Post erstellt
Custom Role should be able to create/edit bots
Feature Request Summary: Only Admins can create/edit bots (in Admin Center > Channels > Bots and automations > Bots). Please add an option to allow this for custom roles as well. Description/Us...
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Lightricks Ltd. hat einen Kommentar hinterlassen
Hi Denise, I tested this on my account and it seems that Answer Bot is matching articles based on either the subject or the description. That said, if I understood correctly it sounds like you ha...
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Lightricks Ltd. hat einen Kommentar hinterlassen
Hi LottieFiles, It is not possible to create an Explore report based on a View but you can often create an Explore report that has the same criteria as your View (tickets on Hold, filtered by tags...