Shmuel Holzman
Customer Experience Operations Lead at Lightricks.
-
Gesamtaktivitäten150
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen59
-
Abonnements65
Aktivitätsübersicht
Neueste Aktivität von Shmuel Holzman-
Shmuel Holzman hat einen Kommentar hinterlassen
Hey Zac, Have you tried using a Automation/Trigger combination to add a tag to these tickets? Your Automation would look like this: Meet ALL ConditionsTicket: Process date | is within the previou...
-
Shmuel Holzman hat einen Kommentar hinterlassen
Hi Karen, I've tried this on my account and it is received in Gmail as RTL: It's possible that the email account that received the email doesn't support RTL. Have you tried sending a Hebrew email ...
-
Shmuel Holzman hat einen Kommentar hinterlassen
Stephen Belleau This sounds like an awesome solution but I'm having trouble implementing help, I'd love some guidance. First, I added the code from your article directly to the Trigger and tested ...
-
Shmuel Holzman hat einen Kommentar hinterlassen
Hi, I haven't tried this myself but it seems that the following conditions should work for your use case: Meet ALL of the following conditionsTicket | Is | Updated Status | Changed to | Solved Cu...
-
Shmuel Holzman hat einen Post erstellt
Multi-select in search blocks page navigation
Description: When we use the search bar and select multiple tickets, a section pops up at the bottom that allows us to take action on those tickets. The problem is that section floats, resulting ...
-
Shmuel Holzman hat einen Kommentar hinterlassen
Hey Matt, When making any changes to a ticket, your changes are saved when you submit them. That said, there are 2 different menus to choose what happens when you submit the ticket: 1. You can Sta...
-
Shmuel Holzman hat einen Kommentar hinterlassen
Adding to what Ahmed Zaid wrote, if you are looking to make a change to a small number of agents' personal views and are ok with 'impersonating' them, you can also assume their profile and making c...
-
Shmuel Holzman hat einen Kommentar hinterlassen
+1 to this We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well.
-
Shmuel Holzman hat einen Kommentar hinterlassen
Hi Ann McKinney, You can remove those agents from Talk and Chat which will remove those icons for those agents. Head to the Admin Center > People > Team > Team Members > select the agent > uncheck...
-
Shmuel Holzman hat einen Kommentar hinterlassen
Hery Aaron O'Connor, If you do not have omnichannel, the following recipe has worked us when tackling the same issue: User field: Create a Dropdown User Field called 'Active Tickets'. The dropdo...