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Lisa Grant

Beigetreten 22. Okt. 2021

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Letzte Aktivität 10. Feb. 2023

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KommentarTicket customization

I am also unable to see this new feature. We are on the Professional plan so not sure why I don't see the ability to enable.

Kommentar anzeigen · Gepostet 01. Feb. 2023 · Lisa Grant

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Community-Kommentar Feedback - Admin Center

This change is truly HORRIBLE. Lack of complete common sense. Now I need to take 10 steps to complete ONE simple task related to Support. Hopefully they will add back soon some key elements like they did with Explore.

Kommentar anzeigen · Gepostet 08. März 2022 · Lisa Grant

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Community-Kommentar Feedback - Help Center (Guide)

Honestly shocked reading this thread. I don't understand how Zendesk STILL doesn't have this feature. As Zendesk users, we know first hand what it means to service customers. This is a basic and IMPORTANT function that is missing for your CUSTOMERS. Content Blocks don't even remotely solve the issue we are facing. And it's quite embarrassing that Zendesk still hasn't figured this out. Please save the generic reply and just add this to the product roadmap for the NEAR FUTURE. Otherwise at some point people will get tired of waiting and this thread will soon become a thread on what platforms other than Zendesk have this ability.

Kommentar anzeigen · Gepostet 03. März 2021 · Lisa Grant

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