Lucas Case

1. Zendesk updates
2. Announcements
3. Announcing a spam prevention tool in CSAT

We still get reports in that there are unexpected negative responses around until at least the 30th of June.

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• Lucas Case
• Erstellt 18. Juli 2023 09:10
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Merge ticket as side conversation

Toby Sterrett I mean a vendor that created a normal ticket via channel that could be email, but also ticket form, chat (doesn't matter, the case is the same) and add that ticket as an email side co...

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• Lucas Case
• Erstellt 2. Februar 2023 08:57
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Merge ticket as side conversation

This would be such a major improvement, being able to merge a ticket as a side conversation to a ticket. We see multiple Zendesk instances where there is need for this, in mostly two situations: T...

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• Lucas Case
• Erstellt 30. Januar 2023 10:25
• 0 Stimmen

1. Email
2. ...
3. Formatting and customizing your email
4. Customizing your templates for email notifications

Is it possible to include the correct links (with host mapping) to different help centers depending on the brand a ticket is being created in? The situation: we would love to have a help center lin...

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• Lucas Case
• Erstellt 3. März 2022 09:33
• 0 Stimmen