Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Paul Beirne's Avatar

Paul Beirne

Beigetreten 22. Okt. 2021

·

Letzte Aktivität 14. Aug. 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

9

Stimmen

2

Abonnements

5

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Paul Beirne

Paul Beirne hat einen Kommentar hinterlassen

KommentarManaging Talk

Is Intent/Sentiment data for Talk tickets based on the call transcripts in the works?

Kommentar anzeigen · Gepostet 23. Juli 2024 · Paul Beirne

0

Follower

1

Stimme

0

Kommentare


Paul Beirne hat einen Kommentar hinterlassen

KommentarGetting started with live chat

I've really enjoyed using the Training Tickets App for Zendesk Support to onboard new agents. It lets you take actual customer tickets in your live Zendesk environment, save them as 'practice tickets' and organize them into a course for new agents to go through. They can use macros, tags, and all the custom options in your Zendesk instance without the reply actually going out to a live customer. Managers can then review their work in a safe way, again, without working on live customer tickets. Highly recommend. I use it for quick Quality Assurance (ie. "How would you solve this?") quizzes with my seasoned agents as well.

Kommentar anzeigen · Gepostet 08. März 2024 · Paul Beirne

0

Follower

0

Stimmen

0

Kommentare