
Francis Morissette
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Francis Morissette hat einen Kommentar hinterlassen
Raphaël Péguet - Officers.fr I wasn't even aware that we could do this within our workflows... that would open a lot of possibilities.
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Francis Morissette hat einen Kommentar hinterlassen
Unfortunately, all the limitations here make it so that we cannot enable Messaging. The name and email is not carried over when the ticket is created, and private guide articles are not referenced ...
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Francis Morissette hat einen Kommentar hinterlassen
@AMIE Zendesk uses a custom Sunshine integration for the chat widget, I'm not sure this feature is compatible with that, that would explain why
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Francis Morissette hat einen Kommentar hinterlassen
This has also been happening to me in my instance, and I'm the only agent. It's been a few months since this started, sometimes I will submit the change, not notice it, only to see an hour later th...
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Francis Morissette hat einen Kommentar hinterlassen
Prakruti Hindia It seems that the email is not carried over from the JWT to the created profile when Messaging with authentication is enabled. The external_id does show, but the email is not added ...
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Francis Morissette hat einen Kommentar hinterlassen
@Prakruti, please open a ticket then, because I have a screenshot of the message being sent to the Facebook Messenger channel and that is not expected
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Francis Morissette hat einen Kommentar hinterlassen
The "request email for continuous conversation" action works. However, it is sent in ENGLISH to a French workflow (in Messaging, on Facebook Messenger for instance), how can we force French for our...
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Francis Morissette hat einen Kommentar hinterlassen
Q2 2021 is already long past :) Also, typo on the last "Limitations" headline.
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Francis Morissette hat einen Kommentar hinterlassen
Hi, maybe a note in the future would be great!
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Francis Morissette hat einen Kommentar hinterlassen
It would be nice to review the formatting of this article, it's hard to read.