Francis Morissette

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Raphaël Péguet - Officers.fr I wasn't even aware that we could do this within our workflows... that would open a lot of possibilities.

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• Francis Morissette
• Erstellt 4. November 2022 12:58
• 0 Stimmen

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Unfortunately, all the limitations here make it so that we cannot enable Messaging. The name and email is not carried over when the ticket is created, and private guide articles are not referenced ...

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• Francis Morissette
• Erstellt 14. September 2022 12:27
• 2 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

@AMIE Zendesk uses a custom Sunshine integration for the chat widget, I'm not sure this feature is compatible with that, that would explain why

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• Francis Morissette
• Erstellt 9. August 2022 01:26
• 0 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. Ticket not saved: A change was made to this ticket as your update was being saved

This has also been happening to me in my instance, and I'm the only agent. It's been a few months since this started, sometimes I will submit the change, not notice it, only to see an hour later th...

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• Francis Morissette
• Erstellt 4. August 2022 12:40
• 0 Stimmen

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Prakruti Hindia It seems that the email is not carried over from the JWT to the created profile when Messaging with authentication is enabled. The external_id does show, but the email is not added ...

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• Francis Morissette
• Erstellt 14. Juni 2022 17:25
• 3 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

@Prakruti, please open a ticket then, because I have a screenshot of the message being sent to the Facebook Messenger channel and that is not expected

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• Francis Morissette
• Erstellt 19. Mai 2022 03:15
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

The "request email for continuous conversation" action works. However, it is sent in ENGLISH to a French workflow (in Messaging, on Facebook Messenger for instance), how can we force French for our...

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• Francis Morissette
• Erstellt 16. Mai 2022 13:37
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Q2 2021 is already long past :) Also, typo on the last "Limitations" headline.

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• Francis Morissette
• Erstellt 13. September 2021 17:43
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Allowing customers to continue their conversation over email

Hi, maybe a note in the future would be great!

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• Francis Morissette
• Erstellt 8. März 2021 03:25
• 1 Stimme

1. Community
2. Discussion - Tips and best practices from the community
3. Running triggers, automations, and reporting based on ticket SLA

It would be nice to review the formatting of this article, it's hard to read.

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• Francis Morissette
• Erstellt 7. Dezember 2018 16:08
• 0 Stimmen