Francis Morissette
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Neueste Aktivität von Francis Morissette-
Raphaël Péguet - Officers.fr I wasn't even aware that we could do this within our workflows... that would open a lot of possibilities.
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Unfortunately, all the limitations here make it so that we cannot enable Messaging. The name and email is not carried over when the ticket is created, and private guide articles are not referenced ...
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@AMIE Zendesk uses a custom Sunshine integration for the chat widget, I'm not sure this feature is compatible with that, that would explain why
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This has also been happening to me in my instance, and I'm the only agent. It's been a few months since this started, sometimes I will submit the change, not notice it, only to see an hour later th...
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Prakruti Hindia It seems that the email is not carried over from the JWT to the created profile when Messaging with authentication is enabled. The external_id does show, but the email is not added ...
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@Prakruti, please open a ticket then, because I have a screenshot of the message being sent to the Facebook Messenger channel and that is not expected
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The "request email for continuous conversation" action works. However, it is sent in ENGLISH to a French workflow (in Messaging, on Facebook Messenger for instance), how can we force French for our...
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Q2 2021 is already long past :) Also, typo on the last "Limitations" headline.
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@Prakruti Hindia thank you
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@Prakruti I'd like to be entered in the feature right now. It's unfortunate but we've launched in early March with high expectations for this feature and it keeps being delayed. Please contact me b...