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Jeremy Watkin

Beigetreten 13. Mai 2021

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Letzte Aktivität 01. Juni 2023

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Community-Kommentar Feedback - Chat and Messaging (Chat)

I came to this article looking for a solution to shorten help center links that our agents share during messaging conversations. Even when we respond by email, the help center links with tracking information are obscenely long. Not sure button links help with that, right?

Kommentar anzeigen · Gepostet 01. Juni 2023 · Jeremy Watkin

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KommentarWorking with Sell apps and integrations

Are there plans for Zendesk Messaging to work with Sell?

Kommentar anzeigen · Gepostet 27. Feb. 2023 · Jeremy Watkin

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KommentarZendesk messaging

Thank you so much Anton Verhelst! This is a wonderful improvement.

Kommentar anzeigen · Gepostet 10. Mai 2022 · Jeremy Watkin

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KommentarZendesk messaging

Anton Verhelst can you explain in more detail how you solved this problem? I too find that messaging and social conversations broadcast to all agents even if they aren't assigned to those groups and I'm having a difficult time figuring out how to limit this. Thank you!

Kommentar anzeigen · Gepostet 23. März 2022 · Jeremy Watkin

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KommentarSetting up Talk

Thank you for the clarity, @...! I think my natural inclination when managing my permissions was to just make myself an admin on everything. Glad you've taken the time to define what each of the levels means.

Kommentar anzeigen · Gepostet 17. März 2022 · Jeremy Watkin

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KommentarSetting up Talk

It doesn't look like anyone answered Nichole Harrop. Can you explain why a Talk admin can't make or receive calls? I am an admin who does occasionally call customers. I guess for now I'll just toggle permissions but this just seems a bit odd. Thanks for your consideration on this!

Kommentar anzeigen · Gepostet 16. März 2022 · Jeremy Watkin

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Post Q&A - Tickets and email

In a multibranded instance, we need the ability to set a "default brand" for our agents. We have agents occasionally add tickets from "other" brands with the wrong brand which leads to customer confusion.

Gepostet 15. Feb. 2022 · Jeremy Watkin

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KommentarUsing Built by Zendesk apps

I agree with Amber Barnes and Tyler Rutledge. It's problematic to tie this to the group the agent is a part of as opposed to the group the ticket is assigned to. I need to be able to set the from address based on the group the ticket is in. Our agents are actually in multiple groups so the current functionality doesn't work well.

Furthermore, we need some way to update the from address with a trigger. Let me know if this is somewhere on the roadmap.

Kommentar anzeigen · Gepostet 08. Dez. 2021 · Jeremy Watkin

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Community-Kommentar Feedback - Ticketing system (Support)

Does this actually work? Fabio Can you give me more detail on how to create this HTTP Target in Zendesk?

Kommentar anzeigen · Gepostet 08. Dez. 2021 · Jeremy Watkin

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Post Q&A - Objects, workspaces, and rules

We use the "Select an Address" app but I'm finding it nearly impossible to only select an address on certain tickets. It would be much easier if I could specify a from address change with a trigger based on very specific criteria. Does anyone have any ideas?

Gepostet 08. Dez. 2021 · Jeremy Watkin

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