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Serena Galvez

Beigetreten 13. Mai 2021

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Letzte Aktivität 27. Okt. 2021

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Post Feedback - Ticketing system (Support)

When we receive tickets via Talk, the requester is a phone number. My agents get the name of the caller and update on the ticket. If they don't get the caller's email, Support still allows them to follow up via email. Even though there's not an email associated to that customer record. 

The agent assumes the caller received their follow-up when they didn't receive anything at all. 

It would be nice if Zendesk notified the agent when pressing Submit that there's not an email associated. Or worst case, sent a delivery failure notice to the support brand. At least they'd know the email wasn't sent. 

Gepostet 14. Mai 2021 · Serena Galvez

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Post Feedback - Reporting and analytics (Explore)

On the live data dashboards, it would be helpful for my business use case to multi select groups or brands using the Live Data Filters.

Gepostet 18. Apr. 2021 · Serena Galvez

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KommentarCreating dashboards

How do I multi select groups or brands on the live data filter?

Kommentar anzeigen · Gepostet 15. Apr. 2021 · Serena Galvez

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