Kalei Libby

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

This would also help me because I have a small team and am wanting to see how long and at what times our agents are not logged into Talk in the Online status. This would help me see if there were c...

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• Kalei Libby
• Erstellt 18. Oktober 2021 15:29
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

This feature would still be very helpful. We have a small team and would like to be able to auto-assign new incoming tickets, but show the status as NEW so that people can differentiate between tic...

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• Kalei Libby
• Erstellt 18. Juni 2021 16:26
• 0 Stimmen