
Dinesh Korgaokar
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Practical problem with Trigger categories. Trigger order of execution is sequential and the ordering of trigger is within the category. this limits categorization of triggers. you cannot place tr...
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Dinesh Korgaokar hat einen Kommentar hinterlassen
the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV. we have to manually do all the formatting already done in explore.
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Dinesh Korgaokar hat einen Post erstellt
Audit Log Search need more filter options
AbgeschlossenFeature Request Summary: Zendesk Support should have more filter options based on different module logged. Description/Use Cases: its gets difficult to search audit log. except date the other opti...
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Hello, I think your using custom app to flag article which creates ticket. If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes...
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Hello, you can consider using user segments options - https://support.zendesk.com/hc/en-us/articles/4408831908634-Managing-user-segments you can create multiple article for each customer and assig...
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Example: ticket #1 got assigned to agent A Agent A works on ticket for some time and assigs to agent B ( agent A breaches SLA - First reply time is breached by Agent A) Agent B works on ticket for...
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Dinesh Korgaokar hat einen Post erstellt
Reporting SLA breach by multiple agent for same ticket
Hello, Reporting SLA breach by multiple agent for same ticket. the last agent who is assigned is hold accountable for the breach as the last assignee value is considered. A matrix or value to show...
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Benessa Dumol are you using below JSON to send data, -d '{"ticket": {"comment": {"body": "Press play", "uploads": ["4bLLKSOU63CPqaIeOMXYyXzUh"]}}}' if yes then u need to send array of upload toke...
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Hello, you can use Request API meant for end users to update ticket. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request Thanks
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Dinesh Korgaokar hat einen Kommentar hinterlassen
Currently Zendesk don't have API to invoke/execute webbook.