Dinesh Korgaokar

1. Objects and rules
2. ...
3. Workflows
4. Managing trigger categories

Practical problem with Trigger categories.  Trigger order of execution is sequential and the ordering of trigger is within the category. this limits  categorization of triggers. you cannot place tr...

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• Dinesh Korgaokar
• Erstellt 23. Januar 2023 07:11
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Queries in % Excel export issue

the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV.  we have to manually do all the formatting already done in explore.

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• Dinesh Korgaokar
• Erstellt 26. Oktober 2022 10:40
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1. Community
2. Feedback - Help Center (Guide)
3. KCS | Need advice on processes

Hello, I think your using custom app to flag article which creates ticket.  If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes...

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• Dinesh Korgaokar
• Erstellt 3. Oktober 2022 09:22
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1. Community
2. Feedback - Help Center (Guide)
3. Protected Zendesk Guide area

Hello, you can consider using user segments options - https://support.zendesk.com/hc/en-us/articles/4408831908634-Managing-user-segments  you can create multiple article for each customer and assig...

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• Dinesh Korgaokar
• Erstellt 3. Oktober 2022 09:16
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting SLA breach by multiple agent for same ticket

Example: ticket #1 got assigned to agent A Agent A works on ticket for some time and assigs to agent B ( agent A breaches SLA - First reply time is breached by Agent A) Agent B works on ticket for...

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• Dinesh Korgaokar
• Erstellt 23. September 2022 03:12
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1. Community
2. Zendesk Suite Q&A
3. API Upload File

Benessa Dumol  are you using below JSON to send data,  -d '{"ticket": {"comment": {"body": "Press play", "uploads": ["4bLLKSOU63CPqaIeOMXYyXzUh"]}}}' if yes then u need to send array of upload toke...

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• Dinesh Korgaokar
• Erstellt 16. August 2022 08:58
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1. Community
2. Zendesk APIs
3. Updating existing ticket with help center form.

Hello, you can use Request API meant for end users to update ticket. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request Thanks

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• Dinesh Korgaokar
• Erstellt 9. Juni 2022 03:43
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Can I automate an app?

Currently Zendesk don't have API to invoke/execute webbook. 

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• Dinesh Korgaokar
• Erstellt 12. Mai 2022 04:52
• 0 Stimmen