Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
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Gwyn Mabo
Beigetreten 13. Mai 2021
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Letzte Aktivität 12. März 2024
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We have the exact same use case as the comment above.
Kommentar anzeigen · Gepostet 12. März 2024 · Gwyn Mabo
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We noticed an issue with this documentation. It should work a lot better if you replace this:
Kommentar anzeigen · Gepostet 16. Jan. 2024 · Gwyn Mabo
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Agree this would be really helpful!
Kommentar anzeigen · Gepostet 10. Nov. 2023 · Gwyn Mabo
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We have a number of articles that show in the suggested search, but when you do a proper search, they're not there.
This has caused a big inaccurate spike in our analysis for 'searches with no results'. It is also driving contact to our Support Team because our users aren't able to self serve on these topics.
Has anyone had this same issue or knows of a workaround?
Gepostet 10. Nov. 2023 · Gwyn Mabo
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Agree! This makes no sense that agents can own articles but not go to the place to keep them up to date. I'd ideally lie agents to be able to access the list of articles to be verified.
Kommentar anzeigen · Gepostet 24. Okt. 2023 · Gwyn Mabo
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Hi Lisa, thanks and yes we have! No matter how good the training phrases are, if the end user types something in, it puts them into a random unrelated flow. Zendesk have acknowledged that there's something going wrong, but haven't fixed it yet.
Kommentar anzeigen · Gepostet 11. Sept. 2023 · Gwyn Mabo
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We have the exact same issue Jeremy
We've raised with our account manager, but in the meantime it means we aren't able to switch this feature on!
Kommentar anzeigen · Gepostet 10. Aug. 2023 · Gwyn Mabo
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I would also like to be able to customise content cues, such as by excluding certain ticket types. For example, our Help Centre only documents expected functionality (not bugs) so we would like to be able to exclude bug tickets from contributing to our cues.
Kommentar anzeigen · Gepostet 23. Juni 2023 · Gwyn Mabo
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We have checked our Help Centre and semantic search is not yet enabled. Will we receive an update to let us know when it is? Are there any time scales you can supply for when this will be enabled for all accounts?
Kommentar anzeigen · Gepostet 23. Mai 2023 · Gwyn Mabo
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Hi Ryan, appreciate the recommendation!
However, this isn't an effective strategy for our company.
We did previously use this strategy, but found that customers weren't easily able to find the most recent update. It also meant our article numbers were inflated throughout the year then needed to be archived in bulk.
We moved to a 'one article' strategy to allow us to link right to the Change Log from our Help Centre homepage, and so customers could bookmark the article.
Kommentar anzeigen · Gepostet 17. Mai 2023 · Gwyn Mabo
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