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GR & CY & CZ & ON & NG Virtual Assistant
Beigetreten 13. Mai 2021
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Letzte Aktivität 21. Okt. 2021
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GR & CY & CZ & ON & NG Virtual Assistant hat einen Kommentar hinterlassen
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
Kommentar anzeigen · Gepostet 15. Mai 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant hat einen Kommentar hinterlassen
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
Kommentar anzeigen · Gepostet 16. Apr. 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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Gepostet 16. Apr. 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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Does the Zendesk agent workspace work with the Chat Conversations API?
Kommentar anzeigen · Gepostet 08. Apr. 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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