John Pollick

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Thanks for your responses Nicole & Quinton. To clarify, are you saying that Good Data has functionality that can resolve the problem discussed in this thread? That is, it allows configuration for c...

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• John Pollick
• Erstellt 26. November 2018 17:28
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Hi Nicole & All, I've posted here a couple times before, but only recently thought about the Marketplace as a possible solution. I haven't found an application yet that offers client-side reporting...

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• John Pollick
• Erstellt 21. November 2018 21:32
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Since I posted on 3/30/2018, even more of our clients are requesting or demanding this feature. Because of this, my manager is having clients try out a Zendesk competitor (I guess I shouldn't name ...

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• John Pollick
• Erstellt 14. September 2018 17:51
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Big +1 for this for this feature. What is the problem?: Clients cannot generate reports on their own support items   Why is it a problem?: One of our largest clients wants us to move to a differen...

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• John Pollick
• Erstellt 30. März 2018 18:59
• 2 Stimmen