Handy Andy ;)

Multiple values as condition in order to reveal a field

1. Community
2. Feedback - Ticketing System (Support)

I would very much like to have the option to have more than one value as a condition in order to reveal a specific ticket field or fields. 

• Handy Andy ;)
• Erstellt 31. Januar 2022 14:33
• 11 Follower
• 11 Kommentare
• 11 Stimmen

Export import information fron 1 ticket too a new ticket (custom fields)

1. Community
2. Zendesk APIs

Hi   I am trying to figure out how to get information (filled fields/custom fields) filled into a new ticket.   ex.  Ticket 1 Status :open Priority :Urgent Group :Support Form:Support v1 Category :...

• Handy Andy ;)
• Erstellt 29. November 2021 10:56
• 2 Follower
• 1 Kommentar
• 1 Stimme

Side conversation indicator in a view

1. Community
2. Feedback - Ticketing System (Support)

I would like to request a feature regarding some form of indicator in a view that a ticket has a side conversation. simply just something like a column option that has a yes/no function to if there...

• Handy Andy ;)
• Erstellt 28. September 2021 06:16
• 3 Follower
• 1 Kommentar
• 2 Stimmen

how to see if a ticket has side conversation in a view?

1. Community
2. Zendesk Suite Q&A

Does anyone know if it is possible to see in a view if a ticket has a side conversation attached to it?   or some tips on how to see this easier than manually go into a ticket?

• Handy Andy ;)
• Erstellt 22. September 2021 06:22
• 2 Follower
• 1 Kommentar
• 0 Stimmen