RichL

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hi Frédéric! I see now...wasn't familiar with this system field. Looks like "Linked Problem" will conditionally appear when you choose to label the ticket as an "Incident". I'm not sure what benefi...

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• RichL
• Bearbeitet 4. Februar 2022 10:41
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1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Frédéric You can find the ticket field's ID by navigating to Settings (gear icon) > Ticket Fields (under Manage):  https://company.zendesk.com/agent/admin/ticket_fields Locate the field with title ...

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• RichL
• Bearbeitet 3. Februar 2022 16:25
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Meg Gunther I don't see anything wrong with what you have for the "hide dropdown form options". Assuming you are putting the tag values for the options that all looks right to me. Here is what I'm ...

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• RichL
• Bearbeitet 3. Februar 2022 16:09
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hi Meg Gunther Ticket Field Manager is working as expected/required for me now. I struggled with this for the better part of 2 days but eventually started seeing it doing what I needed it to be doi...

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• RichL
• Bearbeitet 31. Januar 2022 16:25
• 2 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I add images to the body of emails sent by triggers or automations?

Silas Johnson To troubleshoot, I'd say first try to get it working in a trigger. I'm assuming you're trying to insert this image into the email message body, right? Try putting the image tag into t...

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• RichL
• Erstellt 21. Januar 2022 18:05
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I add images to the body of emails sent by triggers or automations?

Silas Johnson It looks like you're using some kind of placeholder in the image source? That looks like what you'd find under "Template" in the asset's properties in the theme editor. I'm not sure i...

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• RichL
• Bearbeitet 21. Januar 2022 17:32
• 1 Stimme

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Hey Anuj Singh! There are many ways to set this up and ultimately how you do it would depend on how/when you want to send the initial CSAT survey and reminder. An example of how you could do this: ...

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• RichL
• Erstellt 25. Dezember 2021 13:31
• 1 Stimme

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I add images to the body of emails sent by triggers or automations?

OP probably figured this out long ago but I figured I would post my experience here for future readers. I was having same problem as OP. This was with .PNG file format though, which I know is suppo...

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• RichL
• Erstellt 10. Dezember 2021 17:12
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Setting up Zendesk Support in Chat

I found my way here from this article: https://support.zendesk.com/hc/en-us/articles/4408824425626 I'm not sure I understand all of the nomenclature "standard agent interface", "Phase 3", "Phase 4"...

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• RichL
• Erstellt 23. November 2021 19:59
• 0 Stimmen

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Yaniv Dayan -- Thank you for your comments above surfacing and then explaining the delay between when End user rates the ticket and when the rating appears on the ticket from the Agent UI. While I ...

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• RichL
• Erstellt 19. November 2021 13:01
• 1 Stimme