Gaby Torres

Thanks for your reply! @Daniel Aron

https://support.zendesk.com/hc/en-us/articles/6138268212634/comments/6853511762586

I also noticed that some anwers include a link to the article as well as the Read More option and some answers only include the Read More button.  What determines for the answer to give the link?  Is there a way for the link not to show and just keep the Read More? The options suggested in Read More seem to be more accurate than the link. 

Thanks!

 

 

Hello,

I have created a new Test Bot to evaluate the replies generated by AI. The bot seems to be suggesting relevant answers; however, the link to the article is incorrect and points to a Knowledge Base that is not associated with the brand for the bot. The Read More button links to a different article and it does seem to be linking to the correct brand/article.

Do you know why I am getting this inconsistent behaviour?